“In a rambling decision against Ms. Brenner that ran to 313 pages, the arbitrator mused on singing lessons, Jell-O and Botox.” If you look at the clauses in the agreements you sign with many large companies (and I know you read those closely before clicking agree), then you’ll notice that you’ve given up your right to your day in court in exchange for the right to take your claim to a private arbitrator. Here’s one reason the deck is stacked against you: That private arbitrator can expect a lot of repeat business from a big company. After your experience, you’ll probably never come back. In a two-part NYT series, Jessica Silver-Greenberg And Robert Gebeloff take you into the burgeoning world of arbitration everywhere, stacking the deck of justice.