The Silence of the Scams

“Then he added, ‘Here at Chase, we’ll never ask for your personal information or passwords.’ On the contrary, he gave me more information — two ‘cancellation codes’ and a long case number with four letters and 10 digits. That’s when he offered to transfer me to his supervisor. That simple phrase, familiar from countless customer-service calls, draped a cloak of corporate competence over this unfolding drama. His supervisor. I mean, would a scammer have a supervisor?” NYT (Gift Article): I’ve Written About Loads of Scams. This One Almost Got Me.