Human Resources

“Lindsey, whose work involves selling and answering questions about credit cards for American Express, a Concentrix client, has developed her own tactics to try to calm customers. ‘I tell them, ‘I promise, I’m a real human.” To demonstrate, she might cough or giggle, vocal tics she believes AI can’t replicate. “I even ask them, ‘Is there anything you want me to say to prove that I’m a real human?” Bloomberg (Gift Article): Call Center Workers Are Tired of Being Mistaken for AI. (A lot of people think NextDraft is written by AI until they hear me moaning.)