“One woman, afraid to take a bathroom break, kept a jar under her desk in case she needed to urinate. Another, afraid to call in sick, paused calls to vomit. A third, afraid to hang up on a customer, didn’t know what to do when she realized a caller was masturbating to the sound of her voice.” Think it’s torture to be on the line with customer service? Imagine how it feels being on the other end of that call. All day long. ProPublica: We’re Not Allowed to Hang Up: The Harsh Reality of Working in Customer Service.