Everything in Moderation

“Team leaders micromanage content moderators’ every bathroom and prayer break; where employees, desperate for a dopamine rush amid the misery, have been found having sex inside stairwells and a room reserved for lactating mothers; where people develop severe anxiety while still in training … it’s a place where the conspiracy videos and memes that they see each day gradually lead them to embrace fringe views. One auditor walks the floor promoting the idea that the Earth is flat. A former employee told me he has begun to question certain aspects of the Holocaust. Another former employee, who told me he has mapped every escape route out of his house and sleeps with a gun at his side, said: ‘I no longer believe 9/11 was a terrorist attack.'” Casey Newton takes you inside the secret lives of Facebook moderators in America. The Trauma Floor. (The dark, underbelly of the internet is a bleak place. And it gets a lot worse than offensive Facebook posts.)