When we think about companies that are dominating the digital revolution, we usually think about online tech companies first. But Starbucks is adapting the new world like a company that is as wired as its customers. At a moment when mobile payments are still struggling to take hold, customers are already buying 5 million coffee drinks a month using the company’s app. (I sometimes use the app just because I feel like too much of an idiot saying “Venti” out loud in public.)

+ While some companies are anxious to get their customers online, others are working overtime to prevent bad online reviews — and to punish those who post them.