Whenever I call customer service, I warn them that the call may be recorded for quality control. Journalist Ryan Block should have done the same as he recorded the already infamous Comcast service call from hell.

+ What makes one design cool and another uncool? Here’s FastCo on the science of cool. And here’s BoingBoing on the history of weird.

+ A brief history of houses built out of spite.

+ And how a church ended up on George Carlin Way.