The Globe and Mail takes an in-depth look inside the fall of Blackberry: “The problem wasn’t that we stopped listening to customers. We believed we knew better what customers needed long term than they did.” I’m pretty sure Steve Jobs thought he knew better than his customers. The difference was that he was right.

+ Apple has unseated Coca Cola as the world’s most valuable brand. Google is number two.

+ You want to make it on the Internet? Here’s a tip from Evan Williams of Twitter and Blogger fame: “Take a human desire, preferably one that has been around for a really long time … Identify that desire and use modern technology to take out steps.”