Hasan Syed was irritated by the way a major airline handled the case of some missing luggage. So he Tweeted about it. That’s nothing new. But Syed then decided to pay to turn his complaint into a promoted Tweet. And now it’s all over the media. This could be the history’s loudest airline complaint. (And I’m pretty sure Twitter was invented to enable people to complain about airlines.)

+ Power out? Blame squirrels.

+ After years of construction, the eastern span of The Bay Bridge opened a few hours ahead of the most recent schedule.

+ Mixing art and science to create the perfect nap. Forget art and science, just mix up a few stiff drinks.