“United’s latest promise is that it has changed its policy so that last-minute staff travel arrangements won’t bump paying customers anymore.” United is still in damage control (to control the damage caused by its earlier attempts at damage control). They just updated crew travel policies so passengers won’t be removed from flights for employees. (One assumes they still reserve the right to beat the shit out of you.)

+ The change comes just in time as the airline booted a couple traveling to their wedding … and that was after the public relations disaster. (This is straight out of the Roy Cohn school of crisis management.)